FAQs

WHAT CAN WE ANSWER FOR YOU?
Here are the answers to some of the questions we get asked most often. Have another question? Feel free to contact us during business hours or send us an email.
  • We use environmentally-friendly cleaning supplies and bring nearly all of the equipment necessary for our services, with a few exceptions. We do not provide:
    • Vacuum
    • Conventional mop and bucket
    • Step stool
    • Toilet brush
    • Heavy-duty bathroom cleaner
    • Wood cleaner
    • Bleach
    • Stainless steel cleaner
  • We are happy to use these items if you provide them, leave them out in clear view of our staff, and provide instructions on their use.
  • We leave this up to your discretion. When you schedule your cleaning, you’ll be prompted to provide entry instructions. If you have a doorman or would like to leave a key, you do not need to be present. You, of course, are welcome to stay if you would like.

    The most important thing, however, is to remember your appointment. We will send a reminder email or text message (depending on your preference), but if the cleaner can’t get in after following your entry instructions, you will be charged a lock-out fee.
  • We handle these situations all the time and provide customized post-construction cleaning plans. Please contact us at 212.243.8578 or email us at contact@ascentcleaningcorp.com for pricing and scheduling information.
  • We can clean your office either before or after business hours, depending on your preference. Our staff is available day or night.

    Many customers prefer we clean after hours so as not to disrupt the working environment and leave a key for the cleaning staff. All AscentCleaning personnel are insured and bonded and our administrative team will coordinate any necessary documentation with your building manager.
  • We can clean your office either before or after business hours, depending on your preference. Our staff is available day or night.

    Many customers prefer we clean after hours so as not to disrupt the working environment and leave a key for the cleaning staff. All AscentCleaning personnel are insured and bonded and our administrative team will coordinate any necessary documentation with your building manager.
  • All AscentCleaning personnel are insured and bonded. Your security is our top priority. No need to worry about theft or a cleaner getting hurt on the job.
  • We assess a $50 cancellation fee to appointments not cancelled by 3PM EST the day before the appointment, unless that clean is a specialty clean. For specialty cleans, a cancellation fee amounting to 50% of the price quoted for that specialty clean will be applied to appointments not cancelled by 3PM EST the day before the appointment.
  • We accept all major credit and debit cards with a MasterCard, Visa, Discover Network, American Express logo.

    We do not accept cash payments. For excellent service, tips may be given in cash form.